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Dale Carnegie Quick Tips CS
- Start Date:- May 19, 2023 , 10:00
End Date :- May 20, 2023 , 04:00
Training Mode:- Online
Online Link:- https://www.google.com
In customer service, reps must practice their communication skills and be able to anticipate and analyze different types of customer interactions. Even the most experienced reps can use these lessons to sharpen their skill set while simultaneously passing down tricks to newer teammates.
Companies looking to provide reps with customer service training or reps looking to enhance their skill set on their own time can easily find options to do so and, in this post, we’ve also compiled a list of the most effective training certifications and programs that will take your career to the next level.
Why is customer service training important?
Customer service training is essential because it helps your business retain and satisfy what keeps your business running — your customers. If support reps couldn’t communicate with customers, answer questions, find solutions, and be there for general support, customers would go to a business that met their needs and expectations.
When applying for customer service jobs, a great way to demonstrate your expertise in customer service and solving for the customer is with a customer service certification.
Why do you need a customer service certification?
A customer service certification gives employers confidence that whoever they hire has a higher-than-average ability to do the job. And a certificate from a reputable organization demonstrates competency in customer service that a non-certified rep wouldn’t be expected to deliver.
Certifications aren’t a one-time commitment as they usually require ongoing training to stay up to date with the latest best practices and trends, and consistent training shows teammates and leaders that you’re committed to your work and improving on your abilities.
Aside from the professional competence associated with certifications, many employers and hiring managers also place a monetary value on them. If you’re looking for a raise at your current place of work, or seeking new opportunities, certifications can be a tool that you can leverage to negotiate pay, benefits, and higher responsibilities.
7 Types of Customer Service Certifications
- Customer Service Certification
- Help Desk Certification
- Call Center Certification
- Client Services Certification
- Client Services Manager Certification
- Customer Experience Certification
- Customer Service Leadership Certification
These certifications may seem similar, but each comes with must-have qualifications for different customer service positions. Depending on your focus, aim to find a certification that matches your areas of interest or where you’re looking to advance your skill set.
1. Customer Service Certification
Whether you’re new to customer service or an experienced rep, a customer service certification offers a real world environment to hone your skills. Many certifications are offered online or in-person with instructor-led classes tailored to your organization's specific goals. This certification helps you become a better problem solver and communicator through role-playing exercises and group discussions about concepts you’ll rely on to serve customers.
Earn your support services certification from:
2. Help Desk Certification
When choosing a help desk certification, prioritize options offered by your help desk software provider. It’s a tactical certification with immediate return on investment as you’ll be able to apply what you’ve learned fairly quickly and spread that knowledge among your team.
Once you’ve mastered your help desk software, you can take advanced courses like HDI-CSR which explains the strategy behind using customer service tools to enhance soft skills in communication.
Earn your help desk certification from:
3. Call Center Certification
Many customer service professionals begin their careers working in call centers, and a call center certification validates the technical, communication, and service skills of reps working with inbound and outbound calls.
To earn this certification, you’ll establish a baseline assessment of your skillset, improve your performance, and substantiate your skills with an assessment. Companies like Microsoft use this certification to manage call center metrics, implement best practices, and increase performance within their teams.
Earn your call center certification from:
4. Client Services Certification
The client service specialist certification (CCSS) is ideal for entry-level professionals as it provides a foundational understanding of the customer service industry. To earn this certification, you’ll need to demonstrate the right blend of knowledge and skills in both customer service and sales functions, and it will mold you into a well-rounded and key player on your team.
Earn your client services certification from:
5. Client Service Manager Certification
The client service manager certification is offered from a leadership point of view. If you’re a customer service rep, you can forge a path to a leadership position with this certification. It certifies your skills in applying best practices for customer service, sales, coaching, and leading.
Earn your client service leader certification from:
6. Customer Experience Certification
The customer experience transcends any one function and is often the responsibility of every team, but customer service reps champion that experience by becoming certified customer experience professionals. When a company can craft processes and responses that make the customer feel valued, seen, and appreciated the entire business benefits. With this certification, you can help lead a key function within your organization.
Earn your customer experience certification from:
7. Customer Service Leadership Certification
A customer service manager certification is worthwhile for any service rep working towards senior leadership positions. In these certifications, you’ll learn strategy, technical skills, and practical ways to apply your knowledge of customer service. You can use this type of certification to leverage a promotion, transition into a new role, or boost your resume if you’re considering a career in consulting.
Earn your customer service leadership certification from:
Best Customer Service and Support Training Programs
- HubSpot Academy
- Customer Service Training by Alison
- Support Professional Training by Service Strategies
- Culture of Services: Paradox of Customer Relations by edX
- Call Center Customer Service by Universal Class
- Customer Service Advantage by Bonfire Training
- Customer Service Refresher Training by Business Training Works
- Communication by SkillPath
- A+ Customer Care by WorkLifeBalance
- 7 Essentials to Excellent Customer Service by GoSkills
- Free Customer Service Training by LiveChat
- CSM Certification Program by The Success League
- Attitudes for Service by Dale Carnegie
- ITIL® Training and Certification by Skill Soft
